In the case of in-company courses the onus is on the client to provide a suitable venue for training. For most courses a suitable training room / boardroom will suffice. However for some courses such as Fork Lift, First Aid and Manual Handling a suitable area for practical demonstration will also be required as well as additional room for theory and examination. We also request where possible that a TV/Video, LCD Projector and Screen are provided.
Are there booking conditions I need to be aware of?
If a course is cancelled or cancelled and transferred within 2 working days of course commencement, it must be paid for in full. If a course is canceled or canceled and transferred between 3-10 days in advance of the course, the client is liable for a 25% administration fee as well as the course fee for the new date.
How do I know my booking is ok?
You will receive an invoice and confirmation document via fax. The confirmation document will need to be signed and returned to Nifast.
Are certificates given to participants or sent to the company?
Certificates are sent to the company after the course for all in-company courses
What is the dress code?
Casual and comfortable clothing is welcomed. For First Aid, Manual Handling and Manual Handling Instructors and Assessors training, comfortable clothing is required – for practical reasons trousers are recommended.
Can Nifast cater for participants who have literacy difficulties?
Each case must be assessed individually. Every opportunity will be given to participants who have literacy difficulties and where possible special arrangements will be made to help compensate these participants. It may be possible for the participants to be allowed extra time for the examination or to arrange with the course tutor to transcribe verbal answers onto paper. Such requests must be made before the commencement of the course in order to provide the course tutor with advanced notice of any likely problems. All problems will be dealt with in the strictest confidence.
Can students with English Language difficulties be accommodated?
English is the language in which training is delivered. If participants wish to bring an interpreter who does not interrupt the class, they may do so at no additional charge by prior arrangement with Nifast. Regarding Safe Pass however, it is essential that all participants have a good understanding of English. Safe Pass can be delivered through languages other than English under the following conditions only:
- All delegates speak the same language
- A suitably experienced interpreter is organized prior to the course
- The Safe Pass tutor has discussed the course requirements with the interpreter in advance of the programme
- Interpreter fees are covered by the client
Are there any pre-course requirements?
For most courses there are no pre-course requirements, but for some such as refresher courses, certificates are requested before the participant commences the course. Any pre-course requirements however are clearly stated in the course documentation. It is best to check with a Nifast representative before.
Are there guidelines on picking suitable participants?
For some courses yes, please ask when booking your course.
What happens if someone fails?
Nifast applies detailed and thorough procedures to moderate and check examination results before they are issued. This includes a particular review of borderline results to ensure that the declared results are fair and a reflection of the participants work. However each case is dealt with on it's own merit. Generally the Instructor will speak to the person who has booked the participant on the course and explain where the problem is. Nifast also has an appeals policy whereby participants can enquire about their examination results that do not meet their expectations. Any enquiry must be made in writing within one months of the date of issue of the result to which it relates. Sometimes it is simply a matter of re-sitting the exam due to nerves and this can be accommodated for. Other circumstances require additional training or remedial training, which again if possible, will be catered for. In some instances there are additional charges for these services.
Do Nifast issue replacement certificates?
Yes they do. If it has been difficult to read a name and there is an error on a Certificate, Nifast will re-issue a correct one free of charge. If after the course, a certificate is lost or stolen, Nifast can re-issue a certificate at a charge of €40 search and replace fee.
Are any of your courses accredited by external bodies?
Yes, Nifast continues to achieve the highest standards possible in training. For example all of our Forklift courses are RTITB accredited. Nifast also deliver the IOSH accredited Managing Safely, Supervising Safely and Directing Safely training programmes as well as the IITD Trainer Skills Certificate.
Is Nifast a FÁS registered training company?
Nifast's Trainers are FÀS approved and have been placed on the FAS/EI National Register of Trainers. Nifast's FÀS Registration number is 900098. Nifast is also a FETAC approved training supplier.
Can you get CPD points for Nifast courses?
Yes you can. For example the Institute of Engineers of Ireland (IEI) will assign 4 days CPD points to their members who sit the IOSH Managing Safely course. CPD points may also be available from IOSH. Further details on membership of IOSH, and CPD points are available by contacting the IOSH Ireland Branch at iosh@iol.ie.